Family Violence Support

We understand that family violence can affect anyone. Our priority is to provide safe, confidential and flexible support to customers, policyholders and third parties who may be experiencing family violence.

Family violence can include physical, emotional, psychological, financial, or coercive behaviour that makes someone feel unsafe or fearful. It can also affect children who witness or are exposed to these behaviours.

How we can help

• Through your broker: for insurance matters, please contact your broker first. They are trained to support you and can liaise with us on your behalf.
• Direct support: if you are a third party making a claim, or need direct assistance, we can support you confidentially.
• Confidentiality: your privacy is important. We will only share information with staff directly involved in supporting you and will work with you to agree on safe ways to communicate.
• Financial support: family violence can sometimes cause financial stress. We can discuss options to ease financial pressures and provide information about financial counselling services.
• Sensitive claims handling: if you need to make a claim, we handle it with care and aim to resolve it quickly, while considering your circumstances.

Support services

If you need extra help, these organisations offer confidential support and advice:

Organisation	Contact Number	Website	Purpose
1800 RESPECT	1800 737 732	www.1800respect.org.au	24 hour hotline for any people who has experience of, or is at risk of, family violence and/or sexual assault.
Lifeline	13 11 14	www.lifeline.org.au	24/7 counselling and referral service for people experiencing a personal crisis or thinking about suicide.
Relationships Australia	1300 364 277	www.relationships.org.au	Support groups and counselling on relationships, and for abusive and abused partners.
Kids Helpline	1800 55 1800	www.kidshelpline.com.au	Free, private and confidential telephone and online counselling service for young people aged 5 – 25.
Mensline Australia	1300 78 99 78	www.mensline.org.au	24/7 support, information and referral service for men and boys who are dealing with family and relationship issues.
WIRE Women's Information	1300 134 130	www.wire.org.au	Free Victorian women's service providing information, referral and support.

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